Cancellations and Changes

Due to the unique nature of our event, we have a very strict “NO REFUND/CANCELLATION” policy. No refunds will be issued, regardless of reason for cancellation. We HIGHLY recommend that guests consider purchasing travel insurance.


As mentioned above under “Room Fare” due to the nature of this event, all deposits/payments for COSTA RICA ALL-INCLUSIVE WELLNESS AND RETREAT are NON-REFUNDABLE AND NON-TRANSFERABLE. Therefore, we highly recommend travel insurance.

Travel Insurance is NOT included in your reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through TSUWF or the Best Western Resort. It is up to each guest to research and decide on a 3rd party vendor of his or her choice for insurance, if they choose to do so. TSUWF and Best Wester Resort are not responsible for any losses, medical expenses accrued during travel and/or any and all deposits, due to lack of travel insurance.

Any cancellation and reservation changes must be submitted in writing using our “Change Request Form.” To request a form, please email us at  No exceptions will be made.

There will be no refunds given for those who do not show up on time, for unused attendance/stay, or to those seeking refunds after the retreat/stay has commenced.

Please note the cancellation provisions of these Terms and Conditions apply to the Retreat, regardless of any representations made by Best Western Resort, whether in its guest contract terms or elsewhere. The rights granted to passengers in the BEST WESTERN RESORT Guest Contract relating to the payment or refund of room fare and to cancellations by guests are superseded by these Terms & Conditions and shall not be applicable.

The Guest who places a reservation for a room is considered the room’s “Primary” guest and is therefore solely responsible for initiating or authorizing all changes to the reservation.

Primary guest name changes are considered a RESERVATION TRANSFER and are subject to a transfer fee of $50 USD. All new guests are required to complete and return Terms & Conditions.

No transfer or change of a reservation to a NEW guest shall be made without TSU’s prior written approval, to be given or withheld in TSU’s sole discretion. Subject to the preceding sentence, under no circumstances shall a Guest or any person or entity acting on Guest’s behalf (i) sell a reservation, room to any other person or entity for more than the price paid by the Guest, or (ii) offer the reservation or room to any other person(s) or entity(s) as a prize or award in a drawing, contest, lottery, sweepstakes, raffle or similar event of any kind; a transfer in violation of this sentence shall not be permitted, and the Primary guest shall indemnify and hold harmless TSU from and against any damages, losses and claims suffered by TSU as a result of a violation by Primary guest, or any other guest listed on the reservation, of this paragraph. If a Primary or other guest wishes to transfer the reservation, or room to a NEW guest, the Primary guest shall send a request in writing for approval of this transfer to TSU, along with (i) the reason for the requested transfer and a statement that the transfer will not violate this paragraph, (ii) the NEW guest name, and (iii) a completed TROY SHOWS UP WITH FRIEND WELLNESS AND RETREAT Guest Contract for the NEW guest(s). If the request is approved by TSU, the NEW guest must make full deposit payment amount due based on the above due dates. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler. Any NEW guest appearing with a reservation transferred to him/her in violation of this paragraph may be denied access by TSU or, in TSU’s sole discretion, removed by TSU from the Resort, at such NEW guest’s sole cost. 

Through September 6, 2020 
Each room will be entitled to one (1) complimentary name change (excluding Primary guest) or guest addition, for second or third guests, upon request in writing to TML Entertainment DBA Troy Shows Up. Any Additional changes prior to September 6, 2020 will be assessed a $20 fee for each occurrence. 

September 6, 2020 – October 6, 2020
No changes will be allowed.

All reservation changes (name changes, transfers & fees) must be submitted in writing by the Primary passenger using our “Change Request Form. ” Change forms as well applicable payments required for any changes must be submitted by 5:30 pm Eastern by the above deadline dates. To request a form, please email us at The date that such written notice of change/cancellation is received will determine the applicable change fee/cancellation fees per the above schedule. No exceptions will be made.

TSUWF and/or BEST WESTERN RESORT reserve the right, at any time, to change the retreat itinerary, excursions, speakers event schedule, subject of programs, duration of stays at excursions, departure times, and arrival times, whenever advisable or necessary, within their sole discretion. In such case, TSUWF and/or BEST WESTERN RESORT will NOT be responsible to passengers for any loss or expenses caused by reason of such changes or abandonment. Refunds will NOT be made to passengers who elect not to complete the retreat for any reason or cause whatsoever.

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